FAQ - Frequently Asked Questions¶

How do I reset or change my password?¶

• From anywere

  • If you have forgotten your password or want to change it then use the Password Management - http://www.sun.ac.za/password site.

• From an external connection like from home or when traveling by useing the University VPN. (Please note: You first need to register for VPN services before you can connect via VPN)

  • Resetting your university password while working from home

• Alternately when on campus or when connected to the university VPN (Please note: If on VPN connection please follow the device password reset procedure at the end of the document in "From an external connection...") above

  • If your password is going to expire, you can also use the User Admin Page to change your password. Do it here User Admin - https://www.sun.ac.za/useradm

Setup Multifactor Authentication (MFA)¶¶

(What is MFA?)

1. Setup MFA here - use your full email address, i.e. 12345678@sun.ac.za, and new password.
2. IMPORTANT - In Step 1: How should we contact you? - Choose Mobile App.
3. Setup your Microsoft Authenticator App by following the instructions prompted on the screen.
4. NOTE - If you do not have a smartphone, please choose SMS. When chosing SMS, make sure the university have your correct cell phone number. Correct it here AND here
5. Find detailed guides on how to setup your MFA here
6. How to use MFA? - Navigate to this document not available at the moment, soon to be released
7. Find general information on MFA here and here

What is my email address?¶

1. Your email address is your_student_number@sun.ac.za e.g. 12345678@sun.ac.za
2. You can read your Outlook email in the Office365 Cloud at outlook.office.com.

How do I use Eduroam - our campus Wifi?¶

http://www.sun.ac.za/wifi

Download this document for all you need to know about eduRoam wifi.

1. On your device – look for the Eduroam Wifi and connect.
2. Login with your University of Stellenbosch email address (fully qualified domain name e.g. 12345678@sun.ac.za) and password.
3. Follow the onscreen instructions or click here for step-by-step guidelines.
4. You will need to repeat this process for each device (one registration fee) – you can connect up to 5 devices
5. To see our interactive campus map and where you can find wifi click here select layers and campus wifi coverage like below.

Where do I find a campus map?¶

1. Download this app for the Interactive campus map - Google Play or Apple iStore or
2. Use this link - campusmap.sun.ac.za

Where do I go for help with my laptop/smart phone?¶

The IT HUB / IT Service Walk in Centre is the place to go. BUT First search their blog here to see if you can help yourself. You need to make a booking if you want to visit the IT HUB.

How do I access the internet on campus?¶

The internet on campus works like everywhere once you are connected to eduroam or your fixed connection at res. Just browse to your favorate site as usual.

How do I access SUNLearn?¶

1. Open any internet browser (such as Chrome or Edge) and go to learn.sun.ac.za.
2. Click on ‘LOGIN’ to sign in (top right).
3. Sign in with your student number and university password.
4. Click on a module title to access the module content.

How do I print?¶

1. If you do not have a print quota you need to buy some, see instruction in section below or load some against your student account. Instructions are availble at this link.
2. Once the money is loaded proceed to print.
3. Use the STB_PRINT_Q01 on stbsc03 - printer from the list.
4. Click print, then go to any of the printers. Tap your card on the SafeCom sticker found at the top of the printer to retrieve your document.

How do I load printing credits online, not on my student account?¶

From the my.SUN menu the following options must be selected if students would like to pay for, amongst others: STUDENT FEE, WASHING – STUDENTS, PRINTING, SHUTTLE SERVICE_TYGB, LAPTOP DEPOSIT

On my.SUN, follow the following path.

Undergraduate: Finances, Payment options, Fees – Student fees online payments, Card / EFT Payments, Payment by student, CAS login

Postgraduate: Accounts & Bursaries, Payment Options, Fees – Student fees online payments, Card / EFT Payments, Payment by student, CAS login

• Snapscan registration
• Student online payment (printing credits)

What is Phishing?¶

According to WikiPedia, Phishing is the fraudulent attempt to obtain sensitive information such as usernames, passwords and credit card details by disguising as a trustworthy entity in an electronic communication.

Please never give anyone your login credentials. Do not ever enter your password at any source not familiar to you.

Follow IT's Twitter handle to be aware of all the phishing attempts on campus.

• IT Twitter feed
• IT Blog